Feature Ideas

We’d like to request the option to enable Dark Mode in Ply, both in the web browser and the mobile application. What We're Requesting: A toggle or setting within Ply that allows users to switch between Light Mode and Dark Mode across all platforms - mirroring what many modern SaaS platforms offer today. Ideally, this could also respect system-wide preferences, automatically adapting to the user's device settings. Why This Would Be Beneficial: For users working long hours, especially in low-light environments or at night, dark mode greatly reduces eye fatigue. This is especially helpful when reviewing long catalogs, reports, or switching between job details throughout the day. Enhanced Accessibility Dark mode can provide improved contrast and readability for users with visual impairments or light sensitivity, making Ply more inclusive. Battery Efficiency on Mobile Devices Dark mode can reduce battery usage on OLED mobile screens - an important quality-of-life improvement for techs and admins who rely heavily on mobile usage in the field. Consistency Across Tools Many of our other software tools and systems offer dark mode, so switching between them and Ply feels disjointed without it. Adding dark mode would bring Ply in line with current UX standards and expectations. Suggested Implementation Ideas: Allow users to toggle dark mode in user preferences/settings. Optionally, support auto-detection of system theme settings (light/dark). Include support for both web and mobile versions of the app. We believe this feature would significantly enhance user experience for a wide range of Ply users, from field techs using the mobile app at night to admins working across multiple tools during long days.

We are utilizing the Field Requests function to place material restock or orders for our construction side of our plumbing business. I do not want to convert these into materials as these are non-sellable items that we use to get the job done. Things like glove refill, mc tank refills, replenish for solder, are crucial things for us to make sure our techs keep on the job site and keep working.

Arthur wants to be able to print Min/Max values on labels using the desktop version. Currently, this is only available on the mobile app with mobile printers.

If a tech is assigned to a truck and does not initiate any activity over a given time frame (7 days? 10 days? 3 days?), the system should push a notification (on-app and/or email) to let the assigned manager of that individual know. There could be a perfectly good reason for the inactivity (vacation, illness, job assignment specifics, etc.) but the positive notification lets gives the manager the opportunity to go investigate/validate the period of inactivity to ensure it's not just someone being non-compliant. I know there are passive flags for this inactivity, but I don't want people managers to have another thing they have to go look for here. I want the system to reach out and let them know of a potential problem.

Culling down larger orgs into the bite sized portions a manager is responsible for to speed up use.

Add a "Continuous Scan" feature to Pick Lists on the mobile app. Without the feature you have to click to scan a new item each time. Keep it where after you scan you can add the quantity, then the scan window automatically pops back up again.

Description

Currently receipts uploaded into Ply do not carry a customer price. We do not want our techs to be able to adjust pricing so it holds a $0 value until our warehouse manager goes back and adds the mark up. If there was a setting like the "global tax" for customer pricing, that would be very handy.

When an estimate in Housecall Pro, Jobber, or ServiceTitan is approved and converted to a job, Ply should automatically pull the estimate’s line items, match them to the customer’s catalog, and create a picklist or purchase order depending on workspace settings and inventory availability. Once fulfilled, the picklist and purchase order lines are pushed back to the corresponding job invoice in the FSM. All downstream records must maintain a reference to the FSM estimate and job (both IDs and human-readable numbers).

Summary We frequently create Non‑Stock miscellaneous items in PLY and mark them using the “Special Order Item” toggle. However, there is currently no way to filter or search for items that have this toggle enabled. As a result, locating these items requires manually scrolling through the entire catalog, which can contain 4,000+ items, making it extremely time‑consuming and prone to missed items. Requested Enhancement Add a Filter option within the PLY Material/Item list that allows users to filter specifically by items that have the “Special Order Item” toggle selected/activated. Why This Matters Prevents errors: If the toggle is turned on accidentally, there is currently no efficient way to identify and correct it. Saves significant time: Instead of manually reviewing thousands of items, users could instantly isolate Special Order items. Improves catalog management: Makes it easier to audit, adjust, or remove the Special Order designation at any time. Supports purchasing and warehouse workflows: Provides clear visibility into which items are treated as Special Orders.

Why This Is Useful The current process for receiving materials in the PLY app is cumbersome, especially when shipments arrive in multiple parts. Users must mark the purchase order as partially received and then reconcile each item to a job or location manually. A better approach would allow users to quickly record what was received and, once all materials have arrived, reconcile the entire purchase order in one simple step. Furthermore, if the purchase order contains a Job #, reconciling to that job should be a quick option. Who Would Benefit Warehouse staff and managers who handle deliveries and reconcile purchase orders. This improvement would make it easier to achieve the end goal of reconciling the material that was ordered to the correct job, without unnecessary steps or complexity. How It Should Work Allow users to easily record what material arrived against the purchase order at the time of delivery. Support partial receiving without requiring immediate reconciliation of each item to a job or location. When the full order arrives, provide a simple way to reconcile everything without extra searching or steps, leveraging the existing PO-job link.

Enable techs to scan a Packout (barcode/NFC), adjust quantities for items used, and post those usages to jobs/transfers. At the end of each day, Ply tallies material consumption per packout (or per truck) and generates replenishment work: internal picks from warehouse and draft POs for shortages.